Privacy statement

[operator name: fill in via the admin portal] ("we") is responsible for the processing of personal data in the app and website Scooter Navigatie ("the app"). Here you can read which data we process, why, how long we keep it and which rights you have. Questions? E-mail [e-mail address: fill in via the admin portal].

1. Which data we process and why

Account

Username, an encrypted (hashed) version of your password, the date of creation, the moment you accepted the terms, and your sign-in sessions (token, date, last use). Needed to make your account work (performance of the agreement). We do not ask for an e-mail address.

Profile and vehicle

What you fill in yourself: vehicle type, make and model, a photo of your vehicle, bio, links to your social media, and home and work address if you save them. The vehicle type is needed for the right route; the rest is voluntary and serves your public profile and the community (consent; you can always clear it again).

Location

• When planning a route we send your departure and arrival point (and your current position if you choose it as the departure point) to our server to calculate the route.
• During navigation the app processes your position on your phone to give the instructions. Your position only goes to the server when necessary: for a recalculation, to fetch the speed limit or the rain forecast on your route, to find a petrol station nearby or to make a report.
• On Android navigation continues with the screen off via a foreground service with a fixed notification; we do not ask for "always" location access and do not track you outside a ride.
• Completed rides (distance, duration and the track ridden) are stored in your account when you finish a ride, so you can look back at them and share them. You can delete any ride yourself.

Legal basis: performance of the agreement. You grant location access itself via your phone's permission (consent), which you can withdraw at any time.

Search history

The last 20 places you searched for, so you can find them again quickly. You can delete them one by one.

Reports of speed cameras and checks

Type, location, time, any note and photos, plus your vote (yes/no) and comment on reports by others. Reports are visible to other users, with your username. They expire automatically (checks at the end of the day, route errors after 14 days) and are deleted at the latest 90 days after posting.

Community content

Shared routes, reviews, forum posts, comments, votes and photos you post, and reports you make about content of others. This content is visible to other users, with your username.

Feedback

Bug reports, tips and wishes you send via the app, with your username and, if you tick the box, technical details about your phone and app version to reproduce the problem.

Notifications in the app

Messages about replies to your content and messages from the team, in the app itself. We do not send push notifications outside the app and no e-mail.

Technical data

• Our server keeps a log with IP address, time and requested page, to detect outages and abuse (legitimate interest). Logs are deleted automatically after a few weeks.
• The app stores settings (theme, voice, vehicle), your sign-in token and the map along your route on your own phone. On Android this storage is not part of a cloud backup.
• The app reads the battery level and temperature of your phone to warn you on the road. That stays on your phone.

We use no advertising, no advertising ID, no analytics or tracking services and do not sell data.

2. Who else sees your data

• Other users see your username, your public profile and the content you share.
• Hosting: our server is located at Hetzner Online GmbH in Germany (EU).
• Map display: your phone loads the map tiles, fonts and the map library directly from OpenFreeMap, Google Fonts and unpkg.com; those services see your IP address in doing so.
• Address search, places and traffic signs: our server requests these from OpenStreetMap (Nominatim, Overpass) without passing on your IP address.
• Weather: rain forecast from Buienradar and Open-Meteo, requested by our server for the position of your route.
• Natural voice: the text of spoken instructions (for example "in 200 metres turn right, Dorpsstraat") may be converted into speech by our server at an external speech service (Microsoft or ElevenLabs, outside the EU). No account data or position is sent with it. If you choose your phone's voice in the settings, this does not happen.
• Government: only if we are legally obliged to.

We do not pass your data on to others for their own purposes.

3. How long we keep data

• Account, profile, rides, routes, feedback and community content: as long as your account exists.
• Sign-in sessions: 30 days.
• Reports on the map: until they expire, and at most 90 days.
• Notifications in the app: 90 days.
• Server logs: a few weeks.
• Server backups: 14 days; after that, deleted data has also disappeared from the backups.

4. Deleting your account and data

You can delete your account yourself in the app: Profile → Account → Delete account (your password is required). This immediately deletes your account, profile, photos, rides, search history, shared routes, reviews, forum posts, comments, votes, reports, feedback and app notifications. Reports you made about others are kept without a link to you, as moderation history.
No longer have the app? See https://78-47-15-129.nip.io/en/account-verwijderen or e-mail [e-mail address: fill in via the admin portal]. We handle requests within 30 days.

5. Your rights

You have the right to access, correct, delete and transfer your data, to restrict and object to the processing, and to withdraw consent. You can do a lot yourself in the app; for the rest, e-mail [e-mail address: fill in via the admin portal]. You can also lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

6. Security

Connections are encrypted (HTTPS). Passwords are stored only in hashed form. The server is shielded by a firewall and receives security updates automatically. Access to the data is limited to the administrator.

7. Children

The app is not intended for children under 16. If we notice that a younger child has an account without a parent's consent, we delete it.

8. Changes

We may amend this statement. The date at the top shows when that last happened; in the event of important changes we let you know in the app.

9. Contact

[operator name: fill in via the admin portal]
[address: fill in via the admin portal]
E-mail: [e-mail address: fill in via the admin portal]